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ANNUAL MAINTENANCE CONTRACT

DIMS – Real-time Tracking & Monitoring

Tracking and monitoring of IT assets and service activity in real time.

  • Reliable
  • Secure
  • Scalable

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OVERVIEW

About DIMS – Real-time Tracking & Monitoring

Tracking and monitoring of IT assets and service activity in real time.

DIMS – Real-time Tracking & Monitoring sits within RT’s Annual Maintenance Contract offering. We begin by understanding your current setup, then agree a scope and delivery plan that fits your priorities.

DIMS – Real-time Tracking & Monitoring illustration

WHAT THIS INCLUDES

What DIMS – Real-time Tracking & Monitoring can include

Asset tracking
Service status visibility
Alerts and reporting
Dashboards for stakeholders

Common challenges

  • Unplanned breakdowns and long repair times
  • Scattered vendor contracts and unclear responsibilities
  • Limited tracking of spares, warranties and service history

Intended outcomes

Outcomes depend on your starting point and goals.

  • Predictable support costs
  • Faster fault resolution
  • Better equipment lifecycle visibility

RELATED

Related solutions

IT Spares & AccessoriesSupply of IT spares and accessories to keep equipment running.Learn more →Zero IncidentA proactive support approach focused on preventing recurring IT incidents.Learn more →Enterprise AMC ServicesAnnual maintenance contracts for enterprise IT equipment across locations.Learn more →

WHY CHOOSE US

Why work with RT

1Tailored approachScope shaped around your environment and goals.
2Clear processDefined steps from assessment through to support.
3Ongoing supportHelp after go-live under agreed service levels.
4Built to scaleSolutions designed to grow with your business.

OUR PROCESS

How we deliver DIMS – Real-time Tracking & Monitoring

01Assess & PlanUnderstand your goals and current environment.
02Design & ArchitectCreate a secure, scalable solution design.
03Implement & DeployBuild and configure with minimal disruption.
04Monitor & SupportKeep your systems running at their best.

FAQ

Frequently asked questions

What does DIMS – Real-time Tracking & Monitoring include?

Scope depends on your environment and goals. Typical areas are asset tracking, service status visibility, alerts and reporting. We confirm the exact scope after an initial assessment.

Can DIMS – Real-time Tracking & Monitoring be tailored to our business?

Yes. We start from your current setup and priorities and propose a scope that fits, rather than a fixed package.

How do we get started?

Share your requirement through the contact form and our team will reach out to discuss it and agree next steps.

READY TO GET STARTED?

Let’s talk about DIMS – Real-time Tracking & Monitoring

Share your requirement and our team will get back to you.

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